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Global Reviews have benchmarks of how to deliver the very best customer experience across websites Each benchmark consists of over 500 discrete criteria which, when reviewed against a site provide an objective score of the website's content and functionality. Analysis of the results has two outcomes: It is a KPI of how your online customer experience tracks against global best practice and your peers Where your site falls behind customer expectations, utilising our benchmark of global best practice we provide very specific and detailed recommendations in exactly how to improve
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